A real person, in your language.

Getting help faster

When you write in, include these four things. With them, most issues are resolved on the first reply rather than the third:

• Your shop name and registered phone number
• The invoice number or screen where it went wrong
• Roughly when it happened, and whether you were online at the time
• A screenshot, if you can take one

Common fixes

A bill I made is not showing on another device

Bills made without a connection live on the phone that made them until it comes back online. Open the app on that phone with a working connection and leave it for a few seconds and the queue uploads on its own. The sync banner at the top of the dashboard tells you how many bills are waiting.

A barcode scan says “not found”

The app checks your own products first, then the shared catalogue. If neither has it, tapAdd product. The barcode is already filled in and you only need a name and price.

Stock looks wrong after an offline day

Offline bills reduce stock on the phone immediately and again on the server when they upload, but each bill is counted exactly once, no matter how many times it retries. If a figure still looks wrong, open Reports → Inventory and send us the screen.

I cannot sign in

Use Forgot password on the sign-in screen. If the reset email does not arrive within ten minutes, check spam and then write to us from the email address on the account.

Your data requests

To export a copy of your data, correct something we hold about you, or close your account and have the data deleted, see Delete your account. We answer data requests within 30 days, and usually much sooner.

Grievance officer

As required under the Information Technology Act, 2000 and the rules made under it, and under the Digital Personal Data Protection Act, 2023: