Delete your DukanUp account
Deletion is permanent and immediate. Once you confirm, you are signed out, your login stops working and it cannot be undone, by you or by us. Save any reports you need first.
Delete from inside the app
Open Settings
Tap Settings in the bar at the bottom of the DukanUp app.
Delete my account
Scroll to the bottom of Settings and tap Delete my account, just under Log out. The screen lists what is deleted and what is kept.
Type DELETE
Type DELETE in capitals, to show you know what this does.
Confirm it is you
Enter your password and tap Delete account. If you signed up with Google and have no password, tap Delete account with Google and choose the same Google account you sign in with.
Confirm once more
The app asks one last time. If you have a paid plan, the subscription is cancelled at this point so you are not charged again; if it cannot be cancelled, nothing is deleted and the app asks you to try again. Your account is then deleted immediately.
Request deletion by email
If you cannot sign in, or you would rather we did it, emaildelete@dukanup.com from the email address registered on the account, with:
- Your shop name as it appears in the app
- The mobile number registered on the account
- The sentence: “Please delete my DukanUp account and all associated data.”
We verify the request, acknowledge within 2 working days and complete it within 30 days. We will never ask you for your password over email.
What gets deleted
| Data | When |
|---|---|
| Your login: email address, password and phone number | Immediately |
| Every staff member’s login to the shop, and their names | Immediately |
| The owner’s name, and the shop’s contact phone, email and address | Immediately |
| Your customers’ names, phone numbers, addresses and notes, and the name and number any bill was made out to | Immediately |
| Delivery addresses and contact numbers; suppliers’ phone numbers, addresses and notes; notes written on khata, purchases, expenses and attendance | Immediately |
| Notification tokens and registered phones, Sathi AI daily briefs and Bill Scan results | Immediately |
| Contact details on your support requests | Immediately |
| The support conversations themselves | Kept for up to 24 months, for handling disputes, then deleted |
| Diagnostic logs | Within 90 days |
| Encrypted backups containing any of the above | Overwritten within 35 days |
The copy of your shop held on your phone is removed when you uninstall the app.
What we are required to keep
Indian tax law requires books of account to be kept: six years under the Income-tax rules and seventy-two months under GST, counted from the end of the relevant year, so up to 8 years. After deletion we keep the shop’s books, with every person’s details removed:
- Bills: number, date, items, quantities, amounts and tax, and the shop’s name and GSTIN as printed on them
- Khata amounts, purchases with the supplier’s name and GSTIN, stock movements and expenses
- Records of payments made to us for your subscription
None of it says who your customers or staff were: their names, phone numbers and addresses are removed at the moment you delete. Nobody can sign in to see these records, they are not used for any other purpose, and they are deleted when the retention period ends.
Save what you need first
Before deleting, share or save any report as a PDF from Reports. If you want a full copy of your bills, email support@dukanup.com before you delete and we will send it to you free of charge.
If you are a cashier, manager or accountant
Closing your own login removes you from the shop: your sign-in, phone number and name on the staff list are deleted. It does not delete the shop’s bills or records, because those belong to the shop owner’s account. Only the owner can close the shop itself.
Questions
How long does deletion take?
Deleting from the app takes effect immediately: your login stops working and the personal details listed above are removed at once. Backups holding them are overwritten within 35 days. A request by email is completed within 30 days.
Can I change my mind?
Not after deleting from the app: it takes effect at once and cannot be undone, by you or by us. If you asked by email, you can withdraw the request any time before we have carried it out.
Does deleting my account cancel my subscription?
Yes. The app cancels an active subscription as part of the deletion, so you are not charged again. Any refund due is handled under the Refund Policy.
I deleted the app but not my account. Is my data gone?
Uninstalling removes the copy on your phone, but your account and its data stay on our servers. To delete those, follow the steps above.